Terms and Conditions

Last updated: 17 July 2026

These Terms and Conditions apply to orders placed through the Grillpeckers website, by telephone, through WhatsApp, or by any other ordering method we make available.

By placing an order with us, you agree to these Terms and Conditions.

1. About Grillpeckers

Grillpeckers is operated by Grillpeckers Ltd.

2. Our food and services

Grillpeckers prepares and supplies freshly made flame-grilled food, side dishes, drinks, catering packages, and related services.

Menu descriptions and photographs are provided as a guide. As our food is prepared by hand, its appearance, portioning, colour, and presentation may vary slightly.

Menu items, ingredients, prices, and availability may change without notice.

3. Placing an order

You must provide complete and accurate information when placing an order, including:

  1. Your name and contact details
  2. The correct delivery address and postcode
  3. Any relevant access instructions
  4. Your selected food items and quantities
  5. Any allergy or dietary information
  6. Your preferred delivery date and time

An order is not confirmed until you receive an order confirmation from us.

We may refuse or cancel an order where:

  1. An item is unavailable
  2. The delivery address is outside our service area
  3. Payment is unsuccessful
  4. The order information is incomplete or incorrect
  5. We cannot safely accommodate an allergy request
  6. Circumstances beyond our reasonable control prevent fulfilment

Where we cancel a paid order, we will refund the amount paid for the cancelled items.

4. Prices and payment

All prices are displayed in pounds sterling and include applicable taxes unless stated otherwise.

The total price payable will be shown before you confirm your order. It may include:

  1. The cost of your selected items
  2. Delivery charges
  3. Additional services
  4. Any clearly disclosed fees

Payment must be made using one of the payment methods available at checkout or otherwise agreed with us.

We will not begin preparing an order until any required payment has been successfully received.

5. Minimum order

The minimum order value for standard food delivery is £12, excluding delivery charges, unless otherwise stated.

Different minimum order values may apply to catering orders, promotional offers, or deliveries outside our usual service area.

6. Delivery area and charges

Grillpeckers currently operates a delivery-only service. Collection is not available unless we expressly agree otherwise.

Delivery is subject to postcode and distance availability.

Our standard delivery charge is:

  1. Free for the first three miles from our operating base
  2. £1 for each additional mile after the first three miles, calculated using our chosen mapping or mileage system

The delivery charge will be confirmed before the order is completed.

We may apply a different delivery charge to catering orders, large orders, difficult-to-access locations, or deliveries outside our normal service area. Any additional charge will be agreed before the order is confirmed.

7. Delivery times

Any delivery time provided is an estimate and is not guaranteed.

Delivery may be affected by:

  1. Traffic
  2. Weather
  3. High demand
  4. Order size
  5. Road closures
  6. Vehicle problems
  7. Incorrect delivery information
  8. Other circumstances beyond our reasonable control

We will take reasonable steps to deliver your order within the estimated time and will notify you where we become aware of a significant delay.

8. Receiving your delivery

You are responsible for ensuring that someone is available to receive the order at the delivery address.

When the driver arrives, we may contact you using the telephone number provided. Where nobody is available, the driver may wait for a reasonable period before leaving.

If delivery cannot be completed because:

  1. The address is incorrect
  2. Nobody is available
  3. You cannot be contacted
  4. Access to the property is restricted
  5. You refuse delivery without a valid reason

The order may be returned or disposed of for food-safety reasons. A refund may not be available, and an additional delivery charge may apply if redelivery is possible.

Responsibility for the food passes to you once it has been delivered to the address provided or handed to the person receiving it.

9. Allergies and dietary requirements

Customers must inform us about allergies or dietary requirements before completing an order.

Please do not rely solely on menu names, photographs, or general descriptions when making an allergy-related decision. Contact us before ordering so that we can provide the available allergen information.

Our kitchen handles several ingredients and allergens. Although we take reasonable precautions, we cannot guarantee that any food will be completely free from traces of allergens.

We reserve the right to decline an order where we cannot safely meet a customer's allergy requirements.

10. Food handling after delivery

Our food is prepared for consumption within a reasonable period following delivery.

You are responsible for:

  1. Checking the order promptly
  2. Following any storage or reheating instructions
  3. Refrigerating food where appropriate
  4. Disposing of food that has been left at an unsafe temperature
  5. Ensuring that food is suitable before consuming it

Grillpeckers will not be responsible for deterioration caused by improper storage, handling, reheating, or unreasonable delay after delivery.

11. Changes and cancellations

Because our meals are freshly prepared and perishable, you do not normally have an automatic right to cancel simply because you have changed your mind once preparation has started.

To request a change or cancellation, contact us immediately.

Where preparation has not begun, we may agree to:

  1. Change the order
  2. Reschedule it
  3. Issue a full or partial refund

Once ingredients have been purchased specifically for your order or preparation has started, we may refuse the cancellation or deduct reasonable costs already incurred.

Nothing in these Terms affects your statutory rights where food is faulty, unsafe, incorrectly supplied, or not as described.

12. Order problems, complaints, and refunds

You should inspect your order as soon as it arrives.

Contact us promptly if:

  1. Items are missing
  2. You receive the wrong order
  3. Food arrives in an unacceptable condition
  4. An item is materially different from its description
  5. You have a food-safety concern

Please provide your order details and, where reasonably requested, photographs showing the issue.

Depending on the circumstances, we may offer:

  1. Replacement items
  2. Redelivery
  3. A partial refund
  4. A full refund
  5. Account credit, where you agree to accept it

Refunds will normally be made to the original payment method. Processing times may depend on your bank or payment provider.

These Terms do not remove any rights available to you under UK consumer law.

13. Catering orders

Catering enquiries are not confirmed bookings until:

  1. We have agreed the menu, guest numbers, date, time, and location
  2. You have accepted our written quotation
  3. Any required deposit has been paid
  4. You have received written confirmation from us

Final guest numbers and menu changes must be submitted by the deadline stated in your quotation.

Additional charges may apply where:

  1. Guest numbers increase
  2. The venue or delivery location changes
  3. Extra staff, equipment, setup, or service is requested
  4. The agreed service period is extended
  5. Access or parking arrangements create additional costs

14. Catering deposits and balances

A non-refundable or partially refundable deposit may be required to reserve a catering date. The applicable amount and cancellation conditions will be stated in your quotation.

The remaining balance must be paid by the stated deadline. If payment is not received on time, we may treat the booking as cancelled.

Any cancellation charge must reflect the circumstances and costs reasonably incurred, including food purchases, preparation, staffing, administration, and loss of the reserved date.

15. Catering cancellations

The cancellation policy included in your catering quotation will apply.

Where no separate policy is provided, you must cancel in writing. Any refund will depend on:

  1. How much notice you provide
  2. Whether ingredients have been ordered
  3. Whether preparation has begun
  4. Staffing and third-party commitments
  5. Costs already incurred
  6. Our ability to accept another booking for the date

If Grillpeckers must cancel a catering booking, we will refund any amount paid for services we cannot provide.

We will not be responsible for indirect losses beyond what the law requires.

16. Promotions and discount codes

Promotional offers and discount codes:

  1. Are subject to availability
  2. May have an expiry date
  3. Cannot normally be exchanged for cash
  4. Cannot be combined unless stated otherwise
  5. May apply only to selected items or customers
  6. May exclude catering orders and delivery charges

We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already confirmed.

17. Website use

You may use our website only for lawful personal or business ordering purposes.

You must not:

  1. Attempt to interfere with the website
  2. Introduce malicious software
  3. Access restricted areas without permission
  4. Copy or commercially exploit our content without consent
  5. Place fraudulent or misleading orders
  6. Use our website in a way that harms Grillpeckers or another person

We may suspend access where misuse is suspected.

18. Intellectual property

The Grillpeckers name, logo, branding, photographs, menu descriptions, website content, graphics, and other materials belong to Grillpeckers or are used with permission.

You may not reproduce, distribute, modify, or use them commercially without our prior written consent.

19. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  1. Death or personal injury caused by negligence
  2. Fraud or fraudulent misrepresentation
  3. Breach of statutory consumer rights
  4. Any liability that cannot legally be excluded

Subject to the above, Grillpeckers is not responsible for losses that were not reasonably foreseeable when the order was placed.

We are not responsible for business losses arising from a consumer order. Where you place an order for business purposes, our liability will be limited to the extent permitted by law and may be further addressed in a separate catering agreement.

20. Events beyond our control

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  1. Severe weather
  2. Traffic disruption
  3. Power or equipment failure
  4. Supplier shortages
  5. Illness or staffing emergencies
  6. Government restrictions
  7. Fire, flooding, or other emergencies

We will contact you as soon as reasonably possible and try to provide an alternative, reschedule the order, or issue an appropriate refund.

21. Personal information

We use personal information to process orders, take payments, arrange delivery, communicate with customers, manage enquiries, and operate our business.

Further information about how we collect, use, store, and share personal data should be set out in a separate Privacy Policy.

22. Cookies

Our website may use essential cookies and similar technologies, including browser storage for the shopping basket.

Our Cookie Policy explains which cookies and similar technologies are currently used and how customers can manage browser settings.

23. Changes to these Terms

We may update these Terms occasionally to reflect changes to our services, prices, business practices, or legal obligations.

The version published on our website when you place your order will apply to that order.

24. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts that apply to your place of residence within the United Kingdom, where required by law.

25. Contact and complaints

For questions, complaints, or order issues, contact:

Please include your name, order number, contact details, and a clear description of the issue.